Software of the Month Club 1997 March/Software of the Month Club 1997 March.iso/pc/dos/edu/moon/mistakes.txt

Text File | 1996-10-31 | 6.0 KB | 121 lines

                          The Moon Viewer 3.0
                      Windows Moon Background 1.0

                               Shareware

                    The Best Moon Shareware Package

                 Copright (C) 1996 By Lorenzo Pasqualis
                          All rights reserved


Step-by-step procedure: Common Mistakes

  We hope that you take the time to read this since you are here.
  We also hope that you do not have the problems that these people
  had in registering their programs.

  Send registrations only to <[e-mail]> or the old address
  <[e-mail]>. If you send it to the author or to
  <[e-mail]> it will have to be manually re-routed and that
  can add a delay of several days.

  If you do not provide an e-mail address, you must give a postal mail
  address and check the "Postcard Receipt" box (this automatically adds
  $1 to the charge). If you do not provide either, you will not receive
  any confirmation from Kagi, and in particular Kagi will not send you
  the registration codes. We warn you in the instructions and in the
  register program. A fax number or a postal address without the
  postcard receipt being selected will not get you a reply back from
  Kagi.

  Please provide a complete postal address for us to send you a postcard
  receipt. We cannot guess which country you are from, though we may try.
  Please give us your address in the format generally used in your country
  including the country name in all capital letters.
  Note: United States customers can leave off USA since we are mailing
  from within the USA. USA Military personnel must give an address to
  send the postcard to, not just your ID number. Without an address we
  have no idea how to get the postcard into the Military mail system.

  Please type your email address correctly. If you do not know what your
  email address is, send an email message to a friend and have them tell
  you what it says. One letter wrong and you will not receive Kagi's
  confirmation message or the registration codes.

  AOL users: yes AOL lets you have a space in your email address but when
             AOL sends and receives email from the internet it removes the
             space so if your AOL address is "Joan Doe" your internet
             address would be [e-mail]

  Compuserve users: the comma is replaced by a period and the
                    "@compuserve.com" is appended,
                    for example: [e-mail]

  Niftyserve users: your internet address is your Niftyserve address with
                    "@niftyserve.or.jp" appended,
                    for example: [e-mail]

  Make sure you are registering the right program. Some people mistakenly
  register another program when there is more than one program to choose
  from. If you register the wrong program, you will not get the registration
  codes for the program you desire, and the payment will not be processed
  correctly.
  It will take a bit of communication from you to Kagi to correct this.
  The program you are registering is given on the "Program:" line of
  the resulting registration form, so you should double check that this
  line indicates the correct program.

  Sending the "Register" program or a screen shot of the "Register"
  window is not the way to register. The Register program does not store
  information in it. You use the "Register" program to create a
  registration form (which consists of some text and possibly bar codes
  if you are using the printed version), and you then send that form to
  Kagi.

  Type the quantity into the "Single User" box, not the purchase price.
  This box is for the number of copies you want to register, and in most
  cases you should just type "1". The "Register" application automatically
  computes the total cost for you. Also, do not try to put an "x"
  in the "Single User" box; it only takes numbers.

  If you check the "Site" or "World-Wide" boxes and you really only want
  to register a single copy, you will be very surprised at how much
  you'll end up paying (maybe 100 times more than what you expected).
  These boxes are for companies or organizations that want a license to
  use the software on all their machines.
  If you mistakenly check one of these boxes, you will be charged
  significantly more than for a single copy.

  Kagi does not reply via FAX. We will not send you a fax. If you have a
  FAX number but no e-mail address, you need to pay for the
  "Postcard Receipt" and provide us with your postal address.

  There are only two forms of payment acceptable via fax, credit card
  and First Virtual. All other payment methods are not accepted,
  including invoice. Payment must accompany the registration request.

  Payment must accompany the registration form. Kagi gets hundreds of
  payments each day and if the payment and the form come separately
  it's very unlikely that they will get matched together and processed
  any time soon. If you must send the check separately, make sure your
  email and the program name get put on the check. Otherwise Kagi has
  to wait for you to complain so that we can get all the information
  that would tie the two pieces of paper together.

  Payments by check must be in US Dollars. We support payments in cash
  from many countries, see the choices when you select cash in the
  Register program. See the note about exchange rates! US Dollars
  work the best. Credit cards are the best way to go as all monies are
  converted, and are easier for you to trace.

  For most software products, the assumption is that you have the
  software already. In most cases, neither Kagi nor the software authors
  will send you copies of these programs. You should download these
  programs yourself from any of the online services or the internet.
  Typically the payment reply that Kagi sends to you includes where the
  latest version of the software program an be obtained.